Mango Atlas support

Let’s get you back to the mangoes.

Help with Premium, backups, scans, or anything else in the app. Start with the quick answers below, or send us a note and we’ll take a look.

Report it in the app

Open Settings → Support → Report an issue. The app attaches its version so we can help faster.

Open the App Store →
01

Restore Mango Atlas Premium

Open Mango Atlas, go to Settings, and tap Restore Purchase. Make sure the iPhone is signed in with the Apple ID that made the purchase. If your purchase just completed but Premium has not unlocked yet, restore once or close and reopen the app—you will not be charged twice.

02

Manage or cancel a subscription

In Mango Atlas, open Settings and tap Manage Apple Subscription. You can also open Apple’s subscription settings directly. Billing and cancellations are handled by Apple.

03

Back up or move personal mango data

Go to Settings → Export Premium Backup and save the exported JSON somewhere safe. On another installation, use Import Premium Backup and paste the complete backup.

The backup includes tastings, your wishlist, grow log, and compare list. Tree photos remain on the original device and are not included. Uninstalling Mango Atlas deletes locally stored app data.

04

Get a better Mango Scan result

Use a bright, sharp photo with the affected leaf, fruit, or tree area filling most of the frame. If a result looks wrong, send a report through Settings → Support and describe what you expected. Scan results are guidance, not a substitute for an in-person diagnosis from a qualified local expert.

05

Understand your data and privacy

Personal mango activity is stored locally on your device. Photos selected for Mango Scan are sent securely for processing only to generate the result. Read the full Mango Atlas privacy policy and terms.

When you contact us

Please include the steps that caused the problem, what you expected to happen, and a screenshot if it is useful. Do not email passwords, full payment details, or sensitive personal information.